Customers expect unlimited access to broadband, this has become more affordable as data centre and content has been delivered locally and a wider variety of reliable network connections have become available.

Customers expect bandwidth plus access to quality content, SLAs and managed services.

Enterprisese that can embrace network automation alongside data centre and application centric automation have possibilities to create new services and revenues up and down stream. 

Enterprises foresee greater regulation and cyber security costs.  With economic challenges business need to make the right decision today to invest and sustain their future.  The Telco and ISP market face similar challenges across the supply chain that may limit access to expertise skills and resources.

Enterprise customers expect service assurance that can meet standards such as ISO27001 for secure connectivity and data ISO9000 for quality, ISO 14001 environmental sustainability etc.  There are also additional TSSR, takedown, privacy, breach notification and data retention laws to account for in new data services.

Competition is often cut throat, services are dynamic in nature with often the first to market winning.

Enterprises have integrated their business processes to Internet digital services to survive in a hurry with COVID-19.  However, are their solutions cost effective, secure, resilient and highly available?  

We see businesses adopting a mix modal models (infrastructure risk and cost mitigation focus and services innovation, investment and riskier businesses focus).  Doing so requires market, technology and service expertise familiar with Telcos, ISPs and Cloud service provider ways of working.